Delivery & Returns

Returns

We are committed to giving you the best possible product at the best possible price with excellent service. Any product purchased from our website that is found to be damaged in transit or is not the product actually ordered then please refuse to accept delivery of the entire or damaged part/s of the consignment. The carrier will automatically return the relevant item/s to our warehouse completely free of charge. Within 48 working hours, we will either replace the consignment (or the damaged part/s of it) or issue a full refund for the returned item/s.

If you find that you have made a mistake in placing your order then we will endeavour to try and amend your order providing we are notified immediately. All orders made before 12 noon Monday to Friday will be despatched that day and no amendments or cancellations can be made after the order/despatch deadline has been reached as your order will already be packaged and awaiting collection by our courier. Any goods that have been dispatched and are already in transit (or have been delivered) will be refunded at the retail price less any shipping costs.

In the event of a customer purchasing products from our website by mistake and through no fault of ourselves, then we will either replace or refund the product providing the original product is returned to A1 Lawn in an un-used and saleable condition at the customer’s own expense. We retain the right to refuse refunds on products that aren’t in saleable condition. Once the product has been received and checked and found that it is in an un-used and saleable condition then a full refund of the original order cost will be made minus the cost of return delivery.

All online, mail and telephone orders are protected by the Distance Selling Regulations which allow you to cancel a purchase within 14 working days from day you receive the item/s.  No grass seed returns will be accepted after the 14 day period from point of purchase. Please note, we reserve the right not to fund the cost of returning any item/s of correct orders which have been accepted, signed for and then subsequently cancelled.